Request access for your agency

Filevia is the annual reexamination workspace for file processing teams. Send this request and the Filevia owner reviews it, creates your agency, and emails your login. Nothing is created until that review, and there is no charge for applying.

Before you upload anything: Filevia never holds participant information. Do not upload participant records or case files. Handbooks and resources that mention Social Security numbers or show example numbers are welcome: they are kept reference only, Nova cannot search them, and they cannot be used in processing or training.

1. Your agency

Agency name Agency legal name The name on your business registration, if different. Team email domains The domains your team's work emails use. Housing authority you work with The housing authority your agency processes reexamination files for. Reporting time zone Agency website

2. Your contact

This person becomes your agency's owner login. The login email is sent to them when your agency is created.

Contact name Contact email Contact phone (business)

3. Your plan

Plan Seats you need

Who sets up your workspace? Filevia sets it up for us We set it up ourselves

4. Your processing team

Tell us how your team works today, so your workspace is set up around your needs from day one. Everything in this section is optional.

Processors on the team QC reviewers Files processed per month How do you track files today? Days a family gets to respond to a document request (DON window) Escalate for follow-up after how many days? Your QC step today Do you use 1099 contractors? Training for your team When do you want to start?

Add-ons you are interested in File Tracker register: one row per file, QC columns filled automatically Contractors and pay: applications, document vault, sign-before-start paperwork, stage pay, and invoices App Management assisted setup: approved two-hour assist sessions White label branding: your brand name, logo, and color on the app Request for Assistance tracker: your team's 48-hour help-request pool ($27/year) Ask Nova resource assistant: answers from your agency's own approved resources ($27/year)

Your biggest processing headache

5. Your documents

PDFs up to 2 MB each on this form. Larger files can be added after sign-in, in your agency library. These land as drafts in your library for your admin to approve.

Administrative Plan (PDF) Procedure Guide (PDF) Other resources (PDFs)

6. Agreements and signature

Four short agreements run Filevia: the Terms of Use and the Privacy Policy for every account, the Agency Services Agreement for the subscription, and the Data Handling and No-PII Agreement for the no-participant-information rule. Check each one, one by one, and sign with your typed name.

We have read the Terms of Use and accept them.
We have read the Privacy Policy and accept it.
We understand the data handling rules: Filevia holds file labels only, never participant information; handbooks and resources that show examples stay reference only; and we will tell Filevia the same business day if participant information is ever entered by mistake.
Submitting this form with the typed signature below accepts the Agency Services Agreement and the Data Handling and No-PII Agreement.

Your full name (your signature on this form) Your title

The date is recorded when you submit. When your agency is created, this acknowledgment counts as your onboarding agreements step, so you will not be asked to sign twice.

7. Anything else

Notes